Terms of Business

Ordering:

•  We have a minimum order of $ 150.00.
•  All prices are F.O.B. our warehouse.
•  Any out of stock items will automatically be kept on backorder and shipped when in, unless otherwise notified.
•  Any backorders under $ 50.00 will automatically be cancelled.

Payment Terms:

•  We do not ship any orders C.O.D.
•  The initial three orders will be shipped on credit card only.
•  We accept Visa and Master Card.
•  We will automatically ship and then bill credit card accounts, unless otherwise instructed.
•  After the first three orders you may apply for Net 30 day terms, by completing a Frans Koppers Imports Ltd. credit application only and submit it for approval. (Please see Credit Application on this page)
•  F.K.I. credit application must be completed and signed, and may be accompanied by your own credit application, however we must have a signed F.K.I. credit application on file in order to extend credit.
•  We require a valid Credit Card number on file with any Net 30 day accounts.
•  Any delinquent Net 30 day accounts may lose their Net 30 day status and may automatically revert to credit card terms.

Click here for a printable version of our credit application.

Damages/Claims/Shortages:

•  In the event you have any damages/claims or shortages you must report this to us in writing and fax us within 7 days of receipt of the merchandise. We will then contact you and make any necessary arrangements.
•  When making a claim be sure to quote: Invoice #, Customer #, Contact Information, Item # and a brief description of the problem and fax it to 519-829-1179(Toll Free: 1-866-418-9192).
•  We will reply to you within 24 hours and arrange for return or disposal of the product.
•  If the product is to be returned an RA authorization number will be given to you which must appear on your claim form and on the outside of the shipping carton.
•  List all returned items on your claim form.
•  Make sure you pack any returns in proper shipping cartons with adequate packing materials so the goods can be send back to us by courier.
•  All returns must be sent back in the original unmarked boxes with no price tags on the merchandise to receive a full credit.
•  Returned items without an RA number will result in a 25% restocking fee that will be billed to your account.
•  Refused orders will automatically be charged a restocking fee as well as freight charges incurred. If you wish to cancel your order it must be done in writing only prior to shipping.
•  All credit notes must be redeemed within one year of issue date. Credit notes can be applied to your next purchase only and will not reimbursed in cash.

Click here for a printable version of our damage report reclamation form.